- Hi Estela, I spoke with you yesterday to make a reservation for today for a couple of nights
- Ah yes, Pola, right?
- Yes, that’s right!
Estela checks her notebook.
- Well, Pola, it seems like we are all booked and there are no rooms available
- But I have a reservation — and you remember our call
- Yes, I’m very sorry
- I don’t understand. Yesterday you had a room which I reserved and today you gave it to someone else?
- Yes, that is correct
- Why didn’t you wait for me? I told you I would arrive at 1 and it is now 1.
- Well, because they paid and you did not put a deposit on it
- But Estela, you did not ask me for a deposit. And yesterday I asked you if you needed my credit card details and you said that no, that we were fine
- Yes, I remember
- So what do we do now?
- Well, I told you we have no rooms
- Ok, can we please find a solution? I just got off a long bus ride and took a motorcycle taxi (as in a guy on a motorcycle who put my backpack on top of the handlebars and me behind) to get here
- Well, we do have one room with 2 bunk-beds you can have for more expensive than the other one and maybe tomorrow we will have a room
- Ok, whatever Estela. I’ll take it. Just one question — does it have hot water?
- We have hot water for tea in the kitchen in the morning
- That’s nice but what about the shower?
- Hot water in the shower?
- Yeah
- Haha, no, we don’t do that here.
